Shipping Policy
Shipping Policy
We ship worldwide, tracked. Rates are calculated at checkout.
Last updated: August 13, 2026
The short version: orders leave the bench in 1–3 business days, every parcel has tracking, and typical international delivery is 7–15 business days. Customs duties on international orders are the buyer’s responsibility.
1. Processing Time
Every kit is flashed, powered on and tested before it goes in the box. Orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding public holidays). You receive a shipping confirmation email with the tracking number as soon as the label is created.
2. Destinations & Rates
We ship worldwide. Tracked shipping options and exact rates are calculated at checkout based on destination and parcel weight — you see the full cost before you pay.
3. Estimated Delivery
| Destination | Estimated transit time |
|---|---|
| United States / Canada | 7–12 business days |
| Europe / UK | 7–12 business days |
| Asia / Oceania | 5–12 business days |
| Rest of world | 10–20 business days |
Estimates start from the shipping date, not the order date, and exclude customs processing. Peak seasons and customs inspections can add time.
4. Customs, Duties & Taxes
International orders may be assessed import duties, VAT/GST, or handling fees by your country’s customs authority. These charges are the buyer’s responsibility and are not included in our prices or shipping rates. Parcels refused or abandoned over unpaid duties cannot be refunded — see the Refund & Returns Policy.
5. Address Accuracy
Please double-check your shipping address at checkout. We ship to the address on the order. If you spot an error, email hello@sensbench.com immediately — we can correct it any time before the label is created. Orders returned to us due to an incorrect address can be re-shipped at the buyer’s cost or refunded minus shipping.
6. Delays, Loss & Damage
- Delayed? Check tracking first; international parcels can pause at customs without scans. If tracking has not moved for 10+ business days, contact us and we will chase the carrier.
- Lost? If the carrier confirms a parcel lost in transit, we reship or refund in full — your choice.
- Damaged? Photograph the packaging and contents, email us within 7 days of delivery, and we replace the damaged parts under the Refund & Returns Policy.
7. Questions
Anything about your shipment: hello@sensbench.com — include your order number for the fastest answer.