Refund & Returns Policy
Refund & Returns Policy
30-day money-back guarantee. If it does not work for you, we refund or replace — your choice.
Last updated: August 13, 2026
The short version: you get 30 days from delivery. Dead on arrival or defective → replacement or full refund, shipping on us. Changed your mind → refund, you cover return shipping. One email starts it all.
1. The 30-Day Guarantee
Every kit is covered for 30 days from the delivery date. Building a kit means opening the box and plugging things in — that does not void anything. We ask only that all parts, the enclosure and the printed guide come back in the return.
2. Defective or Dead on Arrival
Every board is flashed and powered on at our bench before it ships, but components occasionally die in transit. If something arrives non-functional:
- Email hello@sensbench.com with your order number and a short description (a photo or serial output helps us learn).
- We ship a replacement part or a full replacement kit, or issue a full refund — your choice.
- For confirmed defects we cover return shipping or tell you to keep the parts — often the honest fix costs less than the postage.
3. Changed Your Mind
Decided the kit is not for you? Within the 30 days, email us for return instructions, send the complete kit back, and we refund the product price once it arrives. Return shipping for change-of-mind returns is on you, and the original shipping fee (if any) is not refundable.
4. How a Refund Works
- Refunds go back to the original payment method via Stripe.
- Once issued, funds typically appear in 5–10 business days depending on your bank.
- We confirm every refund by email with the amount and reference.
5. Not Covered
- Damage from wiring against the guide, wrong power supplies, or connecting a kit to mains voltage.
- Normal modification: you are welcome to reflash firmware — reflashing never voids anything — but physically modified boards cannot be returned as “defective”.
- Orders refused or abandoned at customs because of unpaid import duties (see Shipping Policy).
6. Wholesale & Classroom Orders
Bulk orders are quoted individually and are covered against DOA/defects on the same terms; change-of-mind returns for bulk orders must be agreed before shipment.
7. Start a Return
Email hello@sensbench.com with your order number. A real engineer answers — usually within a day — and most issues are solved without any return at all.